All Systems Operational

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Welcome to the Ometria status page, where you can quickly check the status of the Ometria platform as well as our APIs. You can also look back on previous incidents and subscribe to receive notifications of status changes.

Uptime over the past 90 days. View historical uptime.
Transactional messages ? Operational
90 days ago
100.0 % uptime
Today
Broadcast messages ? Operational
90 days ago
99.92 % uptime
Today
Automation messages - Welcome campaigns ? Operational
90 days ago
100.0 % uptime
Today
Automation messages - other ? Operational
90 days ago
100.0 % uptime
Today
Application / UI Operational
90 days ago
99.98 % uptime
Today
JavaScript tracker ? Operational
90 days ago
99.97 % uptime
Today
APIs Operational
90 days ago
99.54 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
UI Latency
Resolved - This incident has now been resolved.
Mar 24, 12:29 GMT
Investigating - We are currently investigating this issue.
Mar 24, 11:34 GMT
Mar 23, 2023
Reporting data delayed
Resolved - The previously reported delay in report data has now been successfully resolved and all reporting data has been up to date from yesterday evening.
Mar 23, 08:52 GMT
Monitoring - We have identified a delay with the generation of statistics that are used in all reports.
Data is currently being processed and we expect this to clear this evening (GB) / afternoon (US).

The team is monitoring to ensure all data is processed as rapidly as possible.
Mar 22, 15:15 GMT
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Delays within reporting
Resolved - The delay previously reported is no longer present, we have successfully monitored and can report this is back to working as expected.

If you should experience issues with reporting, please raise a support ticket.
Mar 20, 08:55 GMT
Monitoring - An issue was identified with a third-party partner, and they have since made the needed changes to restore the relevant services.

We are now in a stage of monitoring to ensure we are back to a fully operational service.
Mar 19, 20:43 GMT
Identified - Users may see a delay in the data available in reporting.

We have identified the cause and are working towards a resolution.
Mar 19, 16:03 GMT
Mar 19, 2023
Mar 18, 2023
Ometria Scheduled Maintenance 18/03/23 21:00 GMT / 17:00 EST
Completed - The scheduled system maintenance has now successfully completed.

Please note - you may experience slower response times while the systems re-learn. Email sending will now resume, automatically catching up from what was due to be sent during the maintenance window.

Note: API and transactional API errors will need to be retried by your systems, if you do not have a retry mechanism in place, this will need to be done manually.
Mar 18, 23:30 GMT
Update - The maintenance window has been extended, a further update will be sent in due course
Mar 18, 23:02 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 18, 21:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 GMT
Scheduled - We would like to remind you we are planning scheduled maintenance on our platform on Saturday the 18th March at 21:00 GMT / 17:00 EST.

The maintenance is expected to take 2 hours and during this period all our systems will be offline.

Once the maintenance has completed the UI will be restored (although expect slower response while systems re-learn), and email sending will resume, automatically catching up from what was due to be sent during the maintenance.

Note: API and transactional API errors will need to be retried by your systems, please ensure you are following best practices and have a retry mechanism in place.

Thank you for your understanding, and if you have any queries or concerns, please raise a case with our support team here https://support.ometria.com/hc/en-gb/requests/new and one of the team will get back to you.
Mar 15, 17:38 GMT
Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

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