All Systems Operational

About This Site

Welcome to the Ometria status page, where you can quickly check the status of the Ometria platform as well as our APIs. You can also look back on previous incidents and subscribe to receive notifications of status changes.

Transactional messages ? Operational
90 days ago
100.0 % uptime
Today
Broadcast messages ? Operational
90 days ago
99.95 % uptime
Today
Automation messages - Welcome campaigns ? Operational
90 days ago
100.0 % uptime
Today
Automation messages - other ? Operational
90 days ago
100.0 % uptime
Today
Application / UI Operational
90 days ago
99.96 % uptime
Today
JavaScript tracker ? Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to inform you we are planning scheduled maintenance on our platform on Saturday the 20th August at 14:00 BST / 09:00 EST

The maintenance is expected to take 6 hours and during this period our databases will be offline, no campaigns will run and ingestion events will be held. Sends and ingestion events will be queued and resumed when our databases are online.

We advise, where possible, that you schedule your sends outside of this timeframe, and thank you for your cooperation.

If you have any queries or concerns, please raise a case with our support team here (https://support.ometria.com/hc/en-gb/requests/new) and one of the team will get back to you.

Posted on Aug 9, 10:17 BST
We would like to inform you we are planning scheduled maintenance on our platform on Saturday the 27th August at 14:00 BST / 09:00 EST

The maintenance is expected to take 6 hours and during this period our databases will be offline, no campaigns will run and ingestion events will be held. Sends and ingestion events will be queued and resumed when our databases are online.

We advise, where possible, that you schedule your sends outside of this timeframe, and thank you for your cooperation.

If you have any queries or concerns, please raise a case with our support team here (https://support.ometria.com/hc/en-gb/requests/new) and one of the team will get back to you.

Posted on Aug 9, 10:32 BST
We would like to inform you we are planning scheduled maintenance on our platform on Saturday the 3rd September at 14:00 BST / 09:00 EST

The maintenance is expected to take 6 hours and during this period our databases will be offline, no campaigns will run and ingestion events will be held. Sends and ingestion events will be queued and resumed when our databases are online.

We advise, where possible, that you schedule your sends outside of this timeframe, and thank you for your cooperation.

If you have any queries or concerns, please raise a case with our support team here (https://support.ometria.com/hc/en-gb/requests/new) and one of the team will get back to you.

Posted on Aug 9, 10:34 BST
We would like to inform you we are planning scheduled maintenance on our platform on Saturday the 10th September at 14:00 BST / 09:00 EST

The maintenance is expected to take 6 hours and during this period our databases will be offline, no campaigns will run and ingestion events will be held. Sends and ingestion events will be queued and resumed when our databases are online.

We advise, where possible, that you schedule your sends outside of this timeframe, and thank you for your cooperation.

If you have any queries or concerns, please raise a case with our support team here (https://support.ometria.com/hc/en-gb/requests/new) and one of the team will get back to you.

Posted on Aug 9, 10:36 BST
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022
Resolved - This incident has been resolved.
Aug 17, 13:47 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 11:47 BST
Investigating - We are currently aware of data ingestion issues and our engineers are reviewing with priority.
Aug 17, 11:37 BST
Aug 16, 2022
Resolved - We can confirm that the underlying issue with the API has been resolved, with all delayed data having been ingested and verified.
Aug 16, 13:56 BST
Update - Thank you for your continued patience.
We have been ingesting all relevant data over the weekend and currently, as of this morning, we are at 82% of overall data ingested. Due to this, we are confident of having all data ingested by the end of today (Monday the 15th of August).

Aug 15, 10:37 BST
Update - Our engineers have developed a solution that will reprocess any impacted data from the affected dates that has not subsequently been re-added. This process is currently being tested to ensure data accuracy, once completely tested this will be released to reprocess the impacted data. The API remains operational.
Aug 11, 17:54 BST
Monitoring - A fix has been implemented and we are continuing to assess the impact and final resolution. The API is currently operational.
Aug 9, 11:41 BST
Identified - Our engineers have identified the root cause and have rolled back a previous change. We are assessing the impact of this change.
Aug 8, 16:13 BST
Investigating - We are currently investigating reported delays in processing data from our API.
Aug 8, 14:36 BST
Aug 15, 2022
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Aug 10, 2022

No incidents reported.

Aug 9, 2022
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.