Ingestion delay

Incident Report for Ometria

Resolved

We can confirm that the data backlog has now been fully processed.

Posted Jun 30, 2023 - 10:20 BST

Update

We are continuing to monitor the backlog which is processing as expected.

While the data is being ingested, there will be a subset of automation sends and JS tracking events which will be queued and processed as part of the process.

Posted Jun 29, 2023 - 16:00 BST

Monitoring

We have identified record ingestion delays. We have implemented a fix and are closely monitoring the progress.

Posted Jun 29, 2023 - 14:45 BST

This incident affected: Automation messages - Welcome campaigns, Automation messages - other, Application / UI, and JavaScript tracker.