We continued to monitor any impact from our last update and have not seen any further issues. As such this incident is now resolved. Thank you for you patience and understanding earlier.
Posted Mar 31, 2023 - 17:43 BST
Update
All impacted areas have been resolved. The API restored, emails that have been delayed are sent and the Application/UI has resumed to near prior operational speed. We will continue to monitor in case of any further issues.
Posted Mar 31, 2023 - 16:56 BST
Monitoring
Our engineers have applied a fix and we are continuing to monitor. The application is currently processing the backlog of data that has been created.
Posted Mar 31, 2023 - 15:05 BST
Update
We are seeing an increase in API calls not being accepted which is linked to the wider issue. If you do not have a retry mechanism, these will need to be resent once the issue is resolved. We are actively investigating solutions to return back to normal service as quickly as possible - thank you for your patience whilst we achieve this.
Posted Mar 31, 2023 - 13:57 BST
Identified
We are aware of reoccurrences of this behaviour and are continuing to investigate as these happen and monitor until these are resolved.
Posted Mar 31, 2023 - 13:15 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2023 - 12:45 BST
Investigating
We are currently investigating reported issues with degraded UI performance.